3451 Burnet Avenue
Directions Syracuse, NY 13206

  • Sales: (877) 351-6044
  • Service: (866) 755-4577
  • Parts: (877) 364-8089
Info

Customer Testimonials

Hear What Our Customers Have to Say

truly enjoy the friendly culture of your organization. Your whole dealership staff is professional and very welcoming. Plus the donuts are great too!
Ryan H -- Baldwinsville, NY
Layne was very patient and friendly. He did exactly as he said he would. He was also informative and respectful!!
Amy S. -- Camillus NY
The service department at Subaru does a great job every time I come in. They have a great amount of knowledge when it comes to any questions I ask!
Pat S.
I'm always treated courteously and honestly by your staff. I will continue to rely on you. Happy Holidays!!
Elaine T
Service at Bill Rapp has been exceptional in all my years with Bill Rapp! Thank you, Bill Taylor.
Don T. -- Fayetteville, NY
It is nice having WiFi and TV while you wait. 
Kelly B -- Canastota, NY
I called at the last minute, they got me in. And as always, I received the best service money could buy. Thank you.
Edward F. -- Syracuse NY
I like your remodeled waiting area in your Subaru dealership. The coffee is always good - waiting for service. 
William H --Jamesville, NY
I'm always treated courteously and honestly by your staff. I will continue to rely on you. Happy Holidays!!
Elaine T
I had the best buying experience at Bill Rapp! The salesmen were very friendly and helpful. Thank you!
Fiore Z.
My doctors office should take lessons from you!
Rich P -- Syracuse, NY
I am glad your service department is open on Saturdays and later hours during the week. That makes my life so much easier!
Kimberley F --Baldwinsville
The service department performed oil changes on both my vehicles in the same day. Steve and the mechanics had me in and out both times. I appreciate Steve getting me in even though I had no appointment.
Tavores F. -- Cicero NY
Absolute five-star dealership and service. Professionalism, courtesy, and service extraordinaire. Always 100% satisfaction.
I. Jones
Everything was Great! All true professionals. And we love Kaylea!!
Jeff G. -- Solvay, NY 2011 Nissan Versa
Had a BIG repair. Final bill was less than the estimate. I would have paid the estimated amount without much more thought. A big reason I have been a customer or more than 20 years.
Peter S -- Syracuse, NY
Service people always treat you like family!
Eugene T -- N Syracuse, NY
People question why I bring my car to my dealership - but for me - the answer is obvious - I am confident you "know" the car, the service is great, and the price is fair. Thanks!
Sue P --Skaneateles, NY
Service Advisor called back to say that some work did not nee to be done and saved over $500. Very courteous, honest and helpful.
Jeffery G -- Syracuse, NY
I just had my 2010 Buick Lacrosse into your shop for some work. It was an intermittent problem that was difficult to diagnose, but your people were able to find the problem and repair it. A part had to be shipped in from Detroit to complete the repair. During this time your service advisor, Bill Taylor, went out of his way to make sure I had transportation and was kept advised of all that was occurring during the repair. I cannot say enough nice things about Bill for all the help that he gave during this repair. You certainly have a very dedicated employee in this man. He is to be commended.
Mike R. - 2010 Buick Lacrosse
Had a BIG repair. Final bill was less than the estimate. I would have paid the estimated amount without much more thought. A big reason I have been a customer or more than 20 years.
Peter S -- Syracuse, NY
I purchased my Subaru Outback from Bill Rapp Subaru last year. I just wanted to compliment your organization for the great service I received last Saturday. I had noticed the knob to adjust my mirrors had been pushed inside the dash somehow. I pulled into Subaru service Saturday morning just to see if they could take a look at it and advise me on what to do. They were so friendly. The service desk asked one of the technicians who was working on another car at the time to help out. He graciously came over, popped the side of the dash and quickly fixed the knob in a flash. That made my day. I will definitely recommend your dealership to who ever I can! Thank you again 
Martha V Subaru
I am writing in regards to my most recent auto purchase. I have purchased 2 Subaru's in the past from Tony Madonna. Tony goes above and beyond to make the purchase a pleasant experience! I have a friend and old neighbor that works for (xxxxxx) Subaru but because of Tony and your pleasant service staff I keep coming back to Bill Rapp! I just wanted you to know that I am very happy with whole process of buying and service my car and look forward to giving Bill Rapp more business in the future! Thank again! I've been in sales and customer service for many years and you are awesome!!
Wendy L

Contact

Bill Rapp Superstore

3451 Burnet Avenue
Directions Syracuse, NY 13206

  • Sales: (877) 351-6044
  • Service: (866) 755-4577
  • Parts: (877) 364-8089

Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-8:00PM
  • Wednesday 9:00AM-8:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-6:00PM
  • Saturday 9:00AM-5:00PM
  • Sunday Closed